Skin-identical products are cosmetic or dermatological products that have been specifically formulated to mimic the natural composition and function of the skin. They contain ingredients that are similar to the skin's structure and natural lipids to ensure optimal tolerability and efficacy.

Yes, skin-identical products are generally suitable for all skin types as they aim to support the skin's natural balance. However, it is advisable to carry out a skin test before using on sensitive skin or if you have known allergies.

Skin-identical products offer the advantage of being easily absorbed by the skin without leaving an annoying residue. They help to retain skin moisture and can help to strengthen the skin's natural protective barrier.

Yes, all of our products are developed and manufactured without animal testing. We are committed to ethical standards and use alternative testing methods to ensure the safety and effectiveness of our products.

To find the right products for your skin, we recommend that you read our product descriptions and recommendations carefully. If you are unsure which product is best for your skin, you can also contact our customer service, who will be happy to help you.

Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times vary depending on the destination country. Please check the available options for your country during the checkout process.

In the unlikely event that a product arrives defective or damaged, please contact our customer service team immediately. We will find a solution to fix the problem, whether that be a replacement or a refund.

• We accept a variety of payment methods, including credit cards, PayPal, Sofortüberweisung and direct debit. Please note that some payment methods may vary by country.

Delivery times vary depending on the shipping option and destination. It usually takes between 2-5 working days within Germany. International deliveries can take longer. You can view the status of your order at any time in your customer account.

Order changes or cancellations can usually be made within a short period of time after they have been placed. Please contact our customer service team as soon as possible for assistance.